Merchant terms of service

1. The agreement

These terms are an offer by ConsentLedger, at the address below, to the merchant identified in the app’s agreement confirmation. An authorized representative accepts for that merchant using the explicit acceptance form. The merchant terms and Data Processing Agreement (DPA) form the agreement. The DPA takes priority for personal data matters. Installation alone is not recorded as acceptance. Mandatory legal rights remain unaffected.

2. The service and merchant responsibilities

ConsentLedger provides tools to configure buyer acknowledgement questions, publish rules, retain responses with order evidence and retrieve or export records within the selected plan. The merchant controls the questions, their legal basis, customer notices, retention choices and use of records. Only submit data needed for that purpose. Do not request payment card details, passwords, government identity documents, health information or other sensitive data through the app.

Use the service lawfully, protect access to your Shopify account and export credentials, and ensure that anyone acting for your store is authorized. Do not bypass access controls, interfere with other stores or misuse buyer data. An acknowledgement record does not verify identity, age, legal consent or the enforceability of a merchant’s terms, and does not guarantee the outcome of a dispute.

3. Setup and availability

Checkout blocks require a supported Shopify Plus checkout. Merchants must publish rules, add and enable the checkout block and complete a test purchase before relying on required-answer validation. Theme blocks collect drafts; final confirmation occurs at checkout. Shopify platform limits and service interruptions can affect operation. The service does not include a guaranteed uptime, high-availability database or guaranteed backup restoration service. Keep any necessary independent exports securely.

4. Pricing and billing

There is no free tier. Starter costs USD 39 per 30 days and offers a three-day trial on the first eligible subscription. Growth costs USD 69 per 30 days or USD 690 per year. Pro costs USD 139 per 30 days or USD 1,390 per year. Annual options retain the same plan limits and retention periods; they do not multiply quotas. Current limits are shown on the pricing and billing pages. Shopify presents the charge, applicable trial and billing changes for approval and processes app charges. Acceptance of this agreement does not approve a subscription or authorize a new charge.

Cancel a subscription through the app’s billing page or uninstall the app to stop future renewals in accordance with Shopify’s billing process. Cancellation does not automatically refund an already billed period. Contact support about billing errors or refund requests; mandatory refund rights still apply. Any price change requiring approval must go through Shopify’s approval process.

5. Data, ownership and ending service

The merchant retains its rights in submitted rules and data and gives ConsentLedger permission to process them only to deliver the service as described in the DPA. ConsentLedger retains rights in its software and brand. Do not use the app to infringe another party’s rights. You may stop using the service at any time. Access may be suspended when necessary to address misuse, security risks or legal requirements, with notice where reasonably possible.

Evidence expires according to the deadline assigned when recorded: 90 days on Starter, 365 days on Growth and 730 days on Pro. Plan changes do not extend existing deadlines. Arrange a return of data before uninstalling, using available exports or contacting support regardless of export plan eligibility. The DPA governs deletion, return and any legally required retention after termination. Agreement records are part of the store’s app data and are removed by store erasure; keep your own copy.

6. Changes and contact

Material changes to these terms or the DPA will be presented with a new version for affirmative acceptance before new rule publication. Existing acceptance records preserve the text previously accepted. A change does not retroactively rewrite an accepted agreement. Contact the provider at the email and address below for support, complaints, data requests or agreement notices. The parties will first try to resolve a dispute in good faith; these terms do not restrict rights or remedies that applicable law requires.